Know the Rules

Terms & Conditions

Modifications to Terms of Service & Policies Incorporated by Reference

License

Subject to your compliance with this Agreement, CCCS grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (1) access and use the CCCS Platform on your personal devices solely in connection with your use of the Services; and (2) access and use any CCCS content, information, and related materials that may be made available through the CCCS Platform, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by CCCS and CCCS’s licensors.

Third Party Services

The CCCS Platform and Services may be made available or accessed in connection with third party services and content (including advertising) that CCCS does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. CCCS does not endorse such third party services and content and in no event shall CCCS be responsible or liable for any products or services of such third party providers. Your access to the CCCS Platform or Services using these devices or platforms is subject to terms set forth in the applicable third party beneficiary’s terms of service.

Feedback

At CCCS, we encourage feedback so we can constantly improve our services and provide a great User experience. When providing feedback, you agree that we are free to use the information provided without restriction and without compensation or other legal or equitable obligation to you.

Copyright

CCCS respects the intellectual property of others, and expects Users to do the same. If you believe, in good faith, that any item on the CCCS Platform infringes upon your copyrights, please submit a copyright complaint.

Payments

This payment policy (“Payment Policy”) applies to Users who  make payments on the CCCS Platform. This Payment Policy is an important part of the Agreement between you and CCCS. 

Awareness of Purchase

You are responsible for reviewing the applicable pricing for the CCCS Platform, and you will be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.

Refunds

All Charges are non-refundable and final.  This no-refund policy shall apply at all times regardless of your decision to terminate usage of the CCCS Platform, any disruption to the CCCS Platform or Services, or any other reason whatsoever.

Promotions and Discounts

CCCS may from time to time, and in its sole discretion, provide certain Users with promotional offers, discounts, referral programs, and other rewards programs that may result in different amounts charged for the same services. You agree that such promotional offers and discounts, unless also made available to you, will have no bearing on your use of the Services or the Charges applied to you.  CCCS reserves the right to withhold or deduct any credits, monetary benefits, or other similar benefits obtained through a promotion or program in the event that CCCS determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion or program terms or this Agreement.  CCCS further reserves the right to terminate, discontinue, or cancel any promotions or programs at any time and in its sole discretion without notice to you.

Promotions, Referral Programs, and Other Rewards

CCCS, at its sole discretion, may make available promotions, referral programs, and other rewards programs with different features to any User or prospective user. These promotions and programs shall have no bearing whatsoever on your Agreement or relationship with CCCS. Unless otherwise specified in their terms, these promotions and programs are non-transferrable.  CCCS reserves the right to withhold or deduct any credits, monetary benefits, or other similar benefits obtained through a promotion or program in the event that CCCS determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion or program terms or this Agreement. CCCS reserves the right to terminate, discontinue, or cancel any promotions or programs at any time and in its sole discretion without notice to you.

Dispute Resolution and Arbitration Agreement

Overview of the Dispute Resolution Process: CCCS is committed to participating in a consumer-friendly dispute resolution process. To that end, this Agreement provides for a two-part process for disputes: (1) an informal negotiation directly with CCCS’s customer service team, and (2) a binding arbitration administered by the American Arbitration Association (“AAA”) using its specially designed Consumer Arbitration Rules (as modified by the Arbitration Agreement below).

Pre-Arbitration Dispute Resolution and Notification: Prior to initiating an arbitration, you and CCCS each agree to notify the other party of the dispute and first attempt to negotiate an informal resolution of the dispute. We will contact you at the email address you have provided to us; you can contact CCCS’s customer service team by emailing us. If, after a good faith effort to negotiate, you or we feel the dispute has not and cannot be resolved informally, the party intending to pursue arbitration agrees to notify the other party via email prior to initiating the arbitration.

Arbitration Agreement

By agreeing to this Agreement, you agree that you are required to resolve any claim that you may have against CCCS, our affiliates, subsidiaries, parent companies, successors, and assigns, or any of our or their respective officers, directors, employees, agents, representatives, or shareholders (collectively, the “CCCS Parties”), on an individual basis in arbitration, as set forth in this Arbitration Agreement. This will preclude you from bringing any class, collective, or representative action against the CCCS Parties, and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against CCCS Parties by someone else.


Agreement to Binding Arbitration Between You and the CCCS Parties:
You and the CCCS Parties agree that any dispute, claim or controversy arising out of or relating to (1) this Agreement or the existence, breach, termination, enforcement, interpretation, or validity thereof, (2) your access to or use of the CCCS Platform or Services at any time, whether before or after the date you agreed to this Agreement, (3) your receipt of any communications, including without limitation, calls or text messages, from any CCCS Party, or (4) any advertising for the CCCS Platform or Services, will be settled by binding arbitration, and not in a court of law, provided however, that you and the CCCS Parties retain the right to bring an individual action in small claims court (if the action qualifies, remains in such court, and advances only on an individual basis) and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. This Arbitration Agreement also does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against the CCCS Parties your behalf.

You acknowledge and agree that you and the CCCS Parties are waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Unless both you and we otherwise agree in writing, any arbitration will be conducted only on an individual basis and not in a class, collective, consolidated, or representative proceeding. If applicable law precludes enforcement of any of this paragraph’s limitations as to a given claim for relief, then the applicable claim shall be severed from the arbitration and may be brought into the courts in Ireland. All other claims shall be arbitrated.


Rules and Governing Law
: The arbitration will be administered by the Chartered Institute of Arbitrators – Irish Branch in accordance with the All-Ireland Arbitration Rules 2020.

The parties agree that the Arbitrator (“Arbitrator”), and not any court or government agency, shall have exclusive authority to resolve any disputes relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including any claim that all or any part of this Arbitration Agreement is void or voidable. The Arbitrator shall also be responsible for determining all threshold arbitrability issues, including issues relating to whether the Agreement is unconscionable or illusory and any defense to arbitration, including waiver, delay, laches, or estoppel.

Appeals: At either party’s election and within thirty (30) days of receipt of the arbitrator’s award, such award may be appealed to another arbitrator (“Appellate Arbitrator”) who shall be chosen in the same manner as described above. The Appellate Arbitrator shall apply the same standard of review as an appellate court in the same jurisdiction would apply to review the decisions of a trial court, and shall issue an opinion based on such review and law. The Appellate Arbitrator’s decision shall be final, binding, and conclusive on the parties and may be entered in any court of competent jurisdiction.


Fees:
Your responsibility to pay any AAA filing, administrative, and arbitrator fees will be solely as set forth in the AAA Rules.


Changes:
If CCCS changes these Dispute Resolution Provisions and Arbitration Agreement after the date you first agreed to the Agreement (or to any subsequent changes to the Agreement), you may reject any such change by providing CCCS written notice of such rejection within thirty (30) days of the date such change became effective, as indicated in the “Effective” date of the updated Agreement as shown on the CCCS Platform.

This written notice must be provided by email from the email address associated with your Account. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to this Arbitration Agreement. By rejecting changes, you are agreeing that you will arbitrate any dispute between you and CCCS in accordance with the provisions of this Arbitration Agreement as of the date you first agreed to the Agreement (or to any subsequent changes to the Agreement).


Severability:
If applicable law precludes enforcement of any of the Arbitration Agreement’s limitations on class, collective, consolidated or representative proceedings as to a particular claim for relief, then the applicable claim, and only that claim, shall be severed from the arbitration, brought into the Irish courts of competent jurisdiction in Santa Clara County, California and stayed in litigation pending the outcome of any individual claims remaining in arbitration. If any other provision of this Agreement is found to be unenforceable or invalid for any reason, the parties shall remain bound by all other provisions hereof and the invalid or non-binding provision shall be replaced with provisions that are valid and binding and have, to the greatest extent possible, a similar effect as the invalid or non-binding provision.

Indemnification

You agree to release, defend (at CCCS’s option), indemnify, and hold the CCCS Parties harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (1) your breach of this Agreement or CCCS’s policies, (2) your use (or misuse) of the CCCS Platform or any Services, including any user submissions, (3) your interaction with any User, including without limitation any injuries, losses, or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, (4) any claims or penalties with respect to withholding taxes imposed on CCCS by the relevant tax authorities with respect to any compensation paid to any Chaplain, or (5) your breach of any laws, regulations, or third party rights.

Limitation of Liability

IN NO EVENT WILL ANY CCCS PARTIES BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE CCCS PLATFORM, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE CCCS PLATFORM, THE SERVICES, OR THIS AGREEMENT, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF WE OR OUR AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE CCCS PLATFORM MAY BE USED BY YOU TO SHARE AND LEARN ABOUT HUMAN EXPERIENCES, BUT YOU AGREE THAT CCCS HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO THE SERVICES PROVIDED TO YOU BY CHAPLAINS OR OTHER THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THEIR TERMS. CERTAIN JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Choice of Law

This Agreement shall be governed by and construed in accordance with the laws of Ireland, without giving effect to any conflict of law principles, except as may be otherwise described in the Arbitration Agreement section of this Agreement. This provision is specifically intended to specify the use of Irish law when interpreting this Agreement. This provision is not intended to create any other substantive right to non-Irish to assert claims under Irish law whether by statute, common law, or otherwise.

Waiver

A waiver of any terms of this Agreement will not be deemed a further or continuing waiver of such term or any other term. CCCS’s failure to assert a right under this Agreement does not constitute a waiver of such right.

Severability and Survival

If any provision of this Agreement is or becomes invalid or non-binding, the parties shall remain bound by all other provisions hereof. In that event, the parties shall replace the invalid or non- binding provision with provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of this Agreement.

Entire Agreement

This Agreement sets forth the entire understanding and agreement between you and CCCS with respect to the subject matter hereof and supersedes all previous understandings and agreements between the parties, whether oral or written.